Refund policy

Our supplier does not accept or process returns, therefore our store does not accept physical product returns. You have a 30-day window to request a refund or exchange if you received a damaged or incorrect item. We ask that you send us photos of the item along with proof of purchase when you submit your written request. 

To request a refund or an exchange, you must contact us at overflowsupply@mail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept refund or exchange requests on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to await acceptance of the refund for the item you have and then make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or exchange your order within 14 days of ordering, You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at overflowsupply@mail.com.